terms and Conditions
TERMS AND CONDITIONS OF SALE
These Terms and Conditions of Sale are applicable to the purchase and shipment of Products in Spain through our Website. Please read these Terms and Conditions of Sale carefully before placing an Order. By confirming that you have read and accepted these Terms and Conditions of Sale when you submit an Order through the Website, you are confirming your unconditional acceptance of these Terms and Conditions of Sale.
If you would like additional information about or have any questions about these Terms and Conditions of Sale, please see our FAQ page and, if you still need assistance, contact Customer Service via our Contact Us page. .
In these Terms and Conditions of Sale, DC means DC CALZADOS SL, a company domiciled at C/ Cañada, 22 03206. Elche (Alicante), Spain, and with CIF 03898186., and “you” means the customer.
These Terms and Conditions of Sale together with your Order and your Order Confirmation constitute the contract between our company and you in relation to the supply of Products. No other set of terms and conditions will apply. The contract may only be modified by mutual agreement between the parties in writing or via e-mail.
All users of our Website may electronically store or print a copy of these Terms and Conditions of Sale.
All products are shipped from our warehouses in Elche, Alicante.
1. INFORMATION RELATING TO THE PRODUCTS
We will endeavor to ensure to the best of our ability that the information relating to the Products is accurate and up-to-date. However, we do not guarantee the absence of errors in the description and/or price of the Products or the permanent availability of the Products when you wish to place an Order to acquire them.
The materials contained on our Website should not be considered as a statement or representation regarding the Products.
All images, illustrations and descriptions of Products are included for informational purposes only, and you may contact us through the Contact page if you wish to obtain additional information about the Products.
We will take all reasonable steps to accurately display the features of our Products, including the corresponding colors. However, since the actual colors you will see depend on your computer settings and computer system, we cannot guarantee that your computer will accurately reflect those colors.
We reserve the right to modify, at any time and without prior notice, the information related to the Products displayed on our Website, including, without limitation, information on prices, description and availability of the Products. However, changes in price, availability or description of any Products will not affect Orders placed by you that have already been accepted by our company in accordance with Clause 2 below.
The foregoing will not affect your legal rights in the case of products that do not conform to the indicated description.
2. HOW TO PLACE AN ORDER
In order to place an Order, you must be over 18 years of age. To place the Order, you must select the Products on the Website, add them to the shopping cart and choose the payment method. We cannot accept Orders placed in ways other than those detailed above.
If you have any problems while placing the Order or if you are not sure if you have completed the process of processing the Order through the Website, please contact us.
By placing an Order, you have made us an offer to purchase the Products you have selected. Orders will be subject to availability and acceptance by us and we may reject your Order, at any time and at our sole discretion, including, by way of example, in the following cases:
When you provide us with incorrect information including, without limitation, insufficient or incorrect payment information, incorrect billing information; incomplete or incorrect shipping address; or fraudulent information. When there is an error on our Website relating to the Products you have ordered, such as an error relating to the price or description of the Products with respect to the information displayed on our Website. When the Products you have ordered are no longer available through our Website. When we have reason to believe that you are not 18 years of age.
We will not be liable to you or to third parties for the removal of any Product from the Website, the deletion or editing of any materials or content on the Website, the refusal to process an Order or the suspension of an operation once started. its processing.
If we cannot accept or process your Order, we will contact you via e-mail as soon as possible and, in any case, within 30 days from the date of the Order.
If we are unable to accept or process your Order because the Products are no longer available, or due to an error in the price and/or other details relating to the Products in respect of which you have placed the Order, we will notify you and proceed accordingly. to cancel your Order in respect of those Products that we cannot supply, as well as to refund the amount you have paid for said Products.
When you place an Order through the Website, you will receive an automatic e-mail confirming receipt of the Order. This e-mail contains the relevant data of your Order (such as, for example, quantities, price, shipping conditions). We remind you that this e-mail does NOT constitute an acceptance of your Order. Your Order will be accepted and the contract between us and you will be concluded only when we ship the Products. At that specific time, you will receive an Order Shipping Confirmation e-mail informing you that we have shipped all, or part, of the Products indicated in your Order.
Orders may be canceled by you at any time before we process them. If you wish to cancel your Order, please contact us through our Contact page. In case of cancellation, we will refund the amount of the Products included in the canceled Order.
We will not accept any type of order cancellation other than that indicated above. Once your Order has been processed, you can only exercise your right of withdrawal by following the procedure set forth in Clause 8 below.
3. WHAT HAPPENS IF THE PRODUCTS ARE NOT AVAILABLE
We will use all reasonable means at our disposal to ensure that the information relating to the Products displayed on our Website is always accurate. However, when you place an Order, unfortunately certain Products may be out of stock.
In the event that we are unable to deliver the ordered Products to you within 30 days from the date of the Order, we will cancel your Order in whole or in part and, in such case, we will refund the amount of the Products included in the canceled Order. . Nothing in these terms will affect your statutory rights regarding defective products.
4. OUR PRICE POLICY
The prices of the Products are indicated on our Website and will be confirmed in the automatic Order Confirmation e-mail that you will receive after completing the order process. All prices are expressed in Euros and include VAT. Shipping charges may apply to your Order as indicated on our Website at the time you submit your Order. Shipping costs will depend on the value of the Order and the shipping method chosen. To consult the shipping costs and the applicable terms and conditions, refer to our Shipping and Returns page. We reserve the right to modify the price of the Products indicated on our Website at any time and without prior notice. Product price changes will not affect Orders that have already been accepted and for which an Order Confirmation e-mail has already been sent. In the event that we detect an error in the price of the Products you have ordered, we will cancel your Order and notify you accordingly. We will then refund the amount you have paid.
5. METHODS OF PAYMENT
We accept most major payment cards including Visa, Visa Electron, MasterCard and American Express. We also accept payment via PayPal and payment by bank transfer. Payments must be made in the currency indicated in the Order before shipping.
If you pay by credit or debit card, you will need to provide your card details when placing your Order. Your credit or debit card will be charged for the full value of the Order at the time you submit your Order. We will not accept your Order or supply the Products to you until your credit or debit card issuer has authorized the use of your card in respect of payment for the Products ordered.
If we do not receive such authorization, we will notify you. We reserve the right to verify the identity of the credit or debit card holder by requesting the appropriate documentation.
We will take all necessary measures to ensure that our Website is secure and thus prevent possible fraud. All credit and debit card operations on this Website are carried out through a secure online payment platform that will carry out the automated processing of information related to your payment details in a secure environment. At any time and at our sole discretion, we may restrict shipments to certain Countries or regions that we deem to be at high risk of fraud.
When you make the payment via PayPal, you will be asked to access your PayPal account by entering your email address and password to confirm the payment. Even if you do not have a PayPal account, you can use this payment method up to a maximum of 10 times and you will be asked to provide certain personal and credit card information. Your Products will be shipped once payment has cleared. If we do not receive the authorized payment funds within 30 days from the date you place your Order, your Order will be cancelled.
We will send the Products to the delivery address indicated in your Order Confirmation. However, we can only send documents by e-mail to the e-mail address that you have indicated at the time of placing the Order.
6. WHEN ARE THE PRODUCTS DELIVERED AND HOW TO MAKE A
TRACKING MY ORDER
Delivery will be made by standard courier service, at your option, within normal business hours. Shipping charges may apply to your Order. To consult our terms and conditions of delivery and shipping costs, see our Shipping and Returns page
We will not ship any Products until full payment has been received. We will use all reasonable efforts to deliver the Products within the delivery time specified in our Delivery Terms and Conditions. However, any delivery time or date that we specify is merely a guideline estimate and we will not be liable for any loss or damage you may incur in the event of an unavoidable delay in delivery.
Title and risk of loss relating to the Products will pass to you upon delivery.
7. HOW TO RETURN PRODUCTS
We hope that you are satisfied with your purchase from Doctor Cutillas, however, we understand that you may wish to return some or all of the items. Products that have been supplied by mistake, that are not complete or that have damage or defects, or simply in case you change your mind, can be returned by contacting email@example.com to inform about the items you want. return.
8. YOUR RIGHT OF WITHDRAWAL
If you receive the ordered Products and are not satisfied with any of them or simply change your mind and decide not to purchase them after having sent the Order Confirmation e-mail, you may exercise your right of withdrawal without applying any penalty and without the need to claim any cause, and request a return within 14 calendar days of delivery of the Products, as long as you return them to us following the procedure indicated in the 'How to make a return' section of our Returns page available here.
We remind you that while the Products are in your possession, you are obliged to ensure their conservation in a safe manner and in good condition.
9. OUR LIABILITY TO YOU.
In no case will DC be responsible for direct or indirect losses, damages or expenses, regardless of how they occur, that may arise due to and / or caused by the use of this website and / or the information or materials it contains, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained therein are incorrect, incomplete or out of date.
The preceding clause does not exclude or limit DC's liability in cases where liability cannot be excluded or limited by law.
The parties agree to settle any discrepancy or conflict extrajudicially and only in the event that it is not possible, since the CLIENT is considered as a consumer and user, in which case the Courts and Tribunals of the CLIENT's domicile or that other will be competent. the specific regulations regarding consumers and users could determine.
Likewise, we inform you that you have the right to request an out-of-court resolution of consumer disputes through the online dispute resolution platform developed by the European Commission, accessible through the Internet address
10. PROCESSING OF YOUR PERSONAL DATA
11. USE OF THE WEB PAGE
The use of this Website is also subject to the Terms and Conditions of Use available in the Legal Warnings section.
12. INTELLECTUAL PROPERTY RIGHTS
The Doctor Cutillas brand as well as all the brands, figurative or not, and any other brands, illustrations, images, and logos that appear on our products, accessories or packaging, regardless of whether said elements are registered or not, will be at all times exclusive property of Doctor Cutillas and its subsidiaries.
Any reproduction, whether complete or partial, modification or use of these brands, illustrations, images and logo, for any reason and on any medium, without our prior express written authorization, is strictly prohibited and will be subject to the pertinent legal actions. .
13. FORCE MAJEURE
Our company will try by all means at its disposal to comply with the obligations set forth in these Terms and Conditions of Sale. However, we cannot assume any responsibility for possible delays or failures in performance if such delays or failures are caused by circumstances beyond our reasonable control, including, without limitation, natural disasters, explosions, floods, fires or accidents; war or civil unrest; strikes, labor mobilizations or lockout; any form of government intervention; acts or omissions of third parties; breaches of our provider(s); failure to communicate by you the correct delivery address or any change of address, or any non-payment by you.
We will contact you to inform you of the existence of said unforeseen circumstance as soon as possible and we will resume the fulfillment of our obligations as soon as possible. If the interruption lasts for a period of time greater than 2 weeks, you will have the right to cancel the Order, and obtain a refund in accordance with Clause 8 of these Terms and Conditions of Sale.
These Terms and Conditions of Sale are governed by the laws of Spain, excluding the United Nations Convention on Contracts for the International Sale of Goods.
15. RESALE / RESHIPMENT OF MERCHANDISE
We constantly monitor the quality of the Products we offer to our customers in order to ensure full customer satisfaction. Our Products are only distributed in our own stores and those of our authorized resellers. You may not represent yourself to other third parties as one of our authorized resellers or as a person authorized to resell our Products. We reserve the right to refuse your Order if we have reasonable grounds to believe that you intend to resell our Products.
If you have any questions about these Terms and Conditions of Sale, our Products or your Order, please contact us through the Contact page.
17. GENERAL PROVISIONS
Failure to enforce any provision of these Terms and Conditions of Sale by us or by you shall not constitute a waiver of that provision. Such non-enforcement shall in no way affect the right to enforce such provision at any later time.
DC CALZADOS SL